HARTLOVE 718 RETURN POLICY

Merchandise is accepted for exchange or refund if returned in salable condition within 14 days of the ship date, accompanied by the the return/exchange slip. With this return/exchange slip, please include your name, order number, and a detailed note.

 


RETURNS


Making a Return and/or Exchange must be made within the guidelines of our Return Policy.



We only accept returns or exchanges purchased at HARTLove718.com. 

Please contact a Customer Service Representative at contact@HARTLove718.com with a detailed description of what you want to return or exchange plus your order number and we will get back to you within 24 hours.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

When returning postage yourself, if you are shipping an item over $75 you should consider using a trackable shipping service or purchasing shipping insurance for your protection. We don’t guarantee that we will receive your returned item. Please provide tracking information in email of return/exchange request to contact@HARTLove718.com.

Save the shipping receipt for your records. *Please note: Only merchandise received by our warehouse can be processed. 

You will receive an e-mail notification upon the receipt of your return, provided that your e-mail address is included on your return/exchange mail to contact@HARTLove718.com



Please allow 10 to 12 business days for us to receive and process your return or exchange.

 Depending on where you live, the time it may take for your exchanged product to reach you, may vary.



EXCHANGES

Making an Exchange:

Exchange requests must be made within 14 days of the order receipt for merchandise purchased at full retail price.

Specify the exchange item and the new color / size or and style on the return/exchange mail to contact@HARTLove718.comInclude the request in your return package. Simply ship it back to us and we’ll send your new item free of shipping charges.

If you are exchanging an item due to a mistake made by contact@HARTLove718.comor because of quality issues, we will reimburse with store credit for the shipping costs.

Availability of the replacement item is not guaranteed. You will receive an e-mail notification upon the completion of the exchange processing.

If you have any questions or concerns, please e-mail us at contact@HARTLove718.com.



LOST PACKAGE?

We ship via Fedex which providing secure and easy trackable methods of shipping, if your package gets lost in transit we will do everything we possibly can to assist you.

We cannot be held responsible for packages once proof of delivery is generated.

For domestic packages we ask Fedex to require a signature for orders over 500USD.

If you would like to either waive this requirement, or if you would like to ask for a signature for less than 500USD, please contact us at contact@HARTLove718.com and include your order number.

Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen.